Technical Support Engineer

About the role

Growatt is seeking a Technical Support Engineer to join its Belgian team. You will be the first point of contact for customers, distributors and installers, ensuring the reliable operation of our PV inverters, storage solutions and EV chargers.

Key responsibilities

• Provide technical support to customers throughout Belgium.
• Deliver training sessions for distributors and installers on product usage.
• Report product faults, escalate major quality issues and collaborate with headquarters to improve product quality.
• Maintain technical documentation and daily work reports in line with company policy.
• Handle customer inquiries, diagnose product faults, manage replacements/maintenance, perform system upgrades and conduct routine visits.

Required profile

• Degree in Power Electronics, Electrical Engineering, Automation or a related field (preferred).
• Experience in electrical or photovoltaic (PV) service is a plus.
• Strong problem‑solving, analytical and self‑learning abilities.
• Excellent communication, customer handling and teamwork skills.
• Proactive, responsible, goal‑oriented and able to work under pressure.
• Fluency in Dutch and English is mandatory.

Required skills

• Proficiency in MS Office.

What we offer

• Competitive salary ranging from €3,500 to €4,500 per month.
• Opportunity to work with a global leader in renewable energy technology.
• Continuous training and professional development.