IT Support Engineer – End‑User & Project Support

About the role

We are seeking an IT Support Engineer to deliver hands‑on assistance to end users, manage incidents and service requests, and contribute to local IT projects within a global organisation.

Key responsibilities

• Provide onsite support for hardware, software and Microsoft 365 issues.
• Troubleshoot and resolve incidents and service requests promptly.
• Deploy, upgrade and refresh laptops and PCs.
• Support local IT projects and technology roll‑outs.
• Collaborate closely with infrastructure and support teams.
• Maintain accurate ticketing and documentation.
• Participate in an on‑call support rotation.

Required profile

• 3‑5 years of experience in IT Support, Desktop Support or Service Delivery.
• Fluent in Dutch and English.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Good understanding of networking fundamentals.
• Familiarity with ITIL processes.

Required skills

• Windows 10/11
• Microsoft 365
• Networking fundamentals
• ITSM tools (e.g., ServiceNow)
• ITIL processes